• Account Director

    Job Location US-NY-New York
    Job ID
    Account Services
  • Overview

    Rauxa is seeking a savvy, experienced marketer who is equal parts head, heart and hustle for an Account Director position in our NYC office! The Account Director will have a head for all strategic customer marketing, a heart for driving innovative solutions to client business problems, and the hustle necessary to get the job done in a fast-moving agency environment. This position requires an advanced understanding of one-on-one communications, proven experience guiding and leading the strategy, testing, and optimization of email or CRM programs for clients, and experience leading campaign development from brief, creative development, and production through execution at a digital or marketing agency.


    What you'll do:

    • Lead the Account Service team to deliver world-class work to Rauxa’s clients on time, on budget, and with superior quality 
    • Guide Creative teams on goals, objectives, and performance metrics for all campaign and creative projects and evaluate creative executions to ensure all work in on brand and on strategy before client presentation
    • Act as an advocate for client needs within Rauxa to other departments to provide superior client service
    • Build relationships with key clients, meeting periodically to solicit feedback on team performance
    • Proactively provide the client with thought leadership and strategic guidance, determining the best solutions to fulfill the needs of the client
    • Direct the Account team’s day-to-day activities in completion of ongoing projects and in creation of detailed and accurate statements of work and project plans
    • Guide the Account team to manage project profitability and drive topline revenue growth 
    • Maintain a superior level of knowledge in all aspects of one-on-one relationship marketing
    • Maintain a superior knowledge of using data driven insights and analytics to inform campaign optimization
    • Directly manage escalated client issues, partnering with the Account Leadership team to define appropriate responses
    • Manage and professionally develop Account team members across all Rauxa office locations, providing training to improve the agency’s internal workflows, project delivery, and client management

    Who you are:

    • A Seasoned advertising or marketing agency professional with 7 - 10 years of experience in Account Service
    • Knowledge of one to one, data-driven and email marketing 
    • Proven experience leading creative development processes
    • Demonstrated ability to partner with and develop productive relationships with Creative teams
    • Have a strong understanding of data analytics and direct marketing campaign metrics including how to analyze and interpret results
    • An excellent communicator with strong meeting facilitation and stand-up presentation skills
    • Skilled in writing a killer data-rich presentation that tells a clear, persuasive story
    • Outstanding project management, process management, and interpersonal skills
    • A creative problem solver with exceptional analytical skills
    • Flexible and able to thrive in fast-moving, dynamic work environments
    • Proficient in Microsoft Office Suite including Word, Excel, and Powerpoint
    • Have prior experience managing direct reports
    • Possess a Bachelor’s degree in Marketing or Communications or have equivalent work experience.


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